Responsible Gaming

KTO is committed to doing everything possible to give its customers an enjoyable gaming experience while recognizing that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable entertainment with us, we fully support Responsible Gaming and have put measures in place to assist you with controlling your play.

Gambling Self-Assessment and Help Organisations

For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment to assess your play behaviour.

If you or someone you know has a gambling problem we advise you to consider assistance from the below recognized organization:

Gamblers Anonymous Website: http://www.gamblersanonymous.org

Identity Checks

We have various measures in place to ensure that KTO customers are of legal age. An example would be to request a customer’s identity document such as a passport or government-issued ID to identify both age and identity.

Any personal details we request from you are used to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact our customer service at [email protected]

The legal age for gaming online depends on your country so we suggest that you check the rules of your jurisdiction before you play.

Staying in Control

KTO encourages each of its Customers to actively participate in the management of their gaming account and so offers a variety of responsible gambling features.

Set Deposit Limits

Take financial control of your spending by setting deposit limits. You may limit the amount you can deposit based on a daily, weekly or monthly basis.

At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 7-day cooling-off period, whilst a decrease to deposit limits will be instantly applied.

If you would like to set or adjust a deposit limit, please contact Customer Service for assistance.

Take a Break

At KTO we understand that a customer’s personal/financial circumstances may change and that there will be times when it makes sense to take a short break from gambling. You can request a Take a Break period for any duration.

Upon receipt of your request, KTO will take the necessary measures to place a temporary block on all accounts you hold with brands managed by KTO until the break period has expired.

NOTE: Upon expiry of the “Take a Break” period, your account will be automatically re-activated. Alternatively, and only at your request, KTO will review your account for a possible re-activation prior to the break period expiring and, if approved, access to participate will occur following a 7-day cooling-off period.

If you would like to take a short break from gambling, please log into your account, access your profile and click “Time-Out”.

Self Exclusion

When gambling becomes more than a source of entertainment, you need to stop. We can help by excluding you from using our services, and all other brands managed by us.

Self-Exclusion is simple to activate and can be accessed here.

Alternatively, you can contact support via Live Chat or email via [email protected] 

If you do decide to Self Exclude, you will be blocked from accessing our site and any other brands part of the KTO Group. We will be in contact about any remaining account balance and also refer you to the appropriate support organisations. 

Please note that we reserve the right to block access to anyone who we may believe has a gambling problem. 

As a further preventative measure, we recommend you set the same self-exclusion option on any other iGaming sites you may be registered with.