Responsible Gaming
At KTO we strive to offer a safe and entertaining online gaming site. To help minimise the risk of harmful gambling, we provide confidential support and essential account tools so you can stay in control while you play.
Underage Gambling
To ensure a safe and responsible gaming experience, we require all users to be 18 years or older to open an account and play on our website. If we discover that someone under 18 has accessed our site, we will take appropriate measures to prevent further access.
This may include withholding any winnings, refunding any deposits made, and complying with local laws and regulations related to underage gambling.
Play Safe Limits
Be in control of your limits and reduce gambling issues’ risk with our helpful account tools.
By setting limits for your account’s safety under ‘My Account,’ you can join the thousands of players who have already taken this important step towards responsible gameplay.
Limits You Can Set
Deposit Limit
Set a limit on how much you can deposit during a set time.
Bet Limit
Set how much you can wager during a set time.
Loss Limit
Set how much you are willing to lose during a set time.
Session Limit
Limit the amount of time you play during every log-in session. If you would like to set a Session Limit, please get in touch with Customer Support via Live Chat or email [email protected]
Cool Off
Take some time out from using our services and freeze access to your KTO account for a limited amount of time.
Please Note: All limits will be effective immediately after setting them, however, if you want to remove any limits or lessen the current restrictions on them, you will have to wait 24 hours for any new limits to take effect.
Self-exclusion
If you want to stop playing completely, you can opt to self-exclude from our services. We can freeze your account for 1 month or indefinitely.
Self-Exclusion can be activated here. Alternatively, you can request self-exclusion via Live Chat or email at [email protected]
If you do decide to Self Exclude, you will be blocked from accessing our site and any other services part of the KTO Group. We will be in contact about any remaining account balance and can also refer you to the appropriate support organisations.
Please note that we reserve the right to block access to anyone who we may believe has a gambling problem.
Get In Touch
Our experienced customer service is always here to help you and can give you confidential advice on any gambling issues you may be facing. If you would like to talk to someone, please contact us via Live Chat or email [email protected].
Supporting Gambling Organisations
If you feel the need to seek further advice, there are a number of helpful and credible organisations that help people daily, remember the first step in the right direction is to seek help for any issues you may have.
Gamcare is a leading organisation for gambling addiction support, with over 25 years of experience, they offer confidential advice, recovery tool-kits and other helpful resources to help you understand the problems with gambling.
Gambling Therapy is a global gambling support organisation that offers live support along with forums and a gambling therapy app to help you on your way.
Jogo Responsável is a Portuguese gambling support site, offering resources on understanding gambling problems and various tool-kits for self-help support.
The Time is Now
If you’re concerned that you may have a gambling problem, it’s important to take action as soon as possible. Waiting too long can make the problem worse and harder to resolve. We encourage you to reach out to an organization for support or contact us for further advice. We’re here to help.