Terms and Conditions
1.1. By using and/or visiting any section of this Website or by opening an account on this Website you agree to be bound by:
1.1.1. The General Terms and Conditions, on this page.
1.1.3. Any game rules.
1.1.4. Any terms and conditions of promotions, bonuses, and special offers that may be currently found on the Website.
1.2. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
2. GENERAL TERMS AND CONDITIONS:
2.1 The Website is operated by Bravalla. B.V. registered address Fransche Bloemweg 4, Curacao, a company licensed and regulated by the laws of Curacao under Curacao eGaming license No. 8048/JAZ.
4. OPENING YOUR ACCOUNT
4.1. To place a bet or use any of our services via the Website, you will need to open an account on the Website.
4.2. We make no warranties or representations as to whether your access and/or use of the Website or Services is compliant with applicable laws in the jurisdiction in which you are located, and you warrant that online gambling is legal in your jurisdiction.
4.3. For various legal and commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions. You may not use the Website and/or the Services if you are located in a prohibited jurisdiction. The fact that the Website is accessible in a prohibited jurisdiction, or that the Website is provided in an official language of a prohibited jurisdiction, shall not be interpreted as legal reasoning for the use of the Website in a such prohibited jurisdiction. Any attempt to evade this restriction (e.g. by using a VPN, proxy, or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location, citizenship, or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in a prohibited jurisdiction), is a breach of these Terms and may constitute a criminal offence under applicable laws. If it becomes apparent, or we have reasonable grounds to suspect that you are located in any of the prohibited jurisdictions, we may close your Account, without any obligation to provide you with advance notice, freezing the funds therein, and providing the applicable details to any relevant authorities. You will also be liable to compensate us for any damage or loss resulting therefrom.
4.4. When attempting to open an account or accessing the Website from any other jurisdiction it is Your responsibility to verify whether gambling is legal in that particular jurisdiction. You are responsible for ensuring that you comply with any laws applicable to gambling online in the country in which you are located and/or are a resident. You must not access the Website and/or open an Account from within a jurisdiction that prohibits online gambling; nor must you do so if you are a citizen of a country that prohibits its citizens from participating in online gambling, irrespective of their location.
4.5. To open an account, you must provide some personal information during registration (e.g. your residential address, full name and country of residence). We can only accept players residing in countries that are selectable during registration.
4.6. You hereby acknowledge and accept that, by using the services provided on the Website, you may both win and lose money.
4.7. All information used to process transactions on our site must be of your own. You may only hold one Account with us at a time. Duplicate Accounts (when more than one account is operated or registered by one user) are strictly prohibited.
Duplicate accounts may be identified by the use of (but not limited to) personal data, IP address information, and betting patterns.
4.8. If you are found to have more than one Account, the following actions may be taken if necessary:
– At our sole discretion, all duplicate accounts will be closed apart from one account we allow to remain open.
– If the total amount deposited to the Duplicate Account is played and lost, you agree to renounce your claim on the amounts deposited in the respective Duplicate Account;
– If an amount deposited into the duplicate account has not been used to place any bets, we will refund the amount to you;
– If your most recent deposit into the duplicate account has generated winnings, the winnings will be confiscated and the amount deposited will be refunded back to you or transferred to your original account;
– Any returns, winnings, or bonuses gained or accrued while the duplicate account was active will be forfeited by you and reclaimed by us. You will return to us on demand any such funds which may have been withdrawn from the duplicate account.
4.9. If you wish to open another account, you may do so by contacting [email protected] If a new account is opened, the old account will be closed.
4.10. You must maintain your account information and keep your details up to date, if any changes affect your current account details you should update them as soon as possible.
4.11. If you wish to close your account, you must send a request to [email protected] By closing your Account, you also consent to forfeit any promotional bonuses, prizes, or benefits that you may have acquired.
4.12. In the event of the closure of your Account because of gambling addiction or if your account has been closed due to fraud, you acknowledge that you are prohibited from opening a new account. We will not be liable if you manage to open a new account, for such action nor any direct or indirect consequential damages. We shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.
5. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
5.1. You warrant that you are 18 (eighteen) years of age or older, or at least the legal age allowed to gamble in your jurisdiction. You must make sure all details supplied when creating your Account are correct and can be verified.
5.1.1. You are the rightful owner of the money in your Account.
5.1.2. You are a resident in a jurisdiction that allows gambling.
5.1.3. The money deposited into your Account is not derived from any illegal activity.
5.2. We comply with the laws and regulations of Curacao, including their guidelines for the prevention of money laundering and terrorism financing. Suspicious transactions/activities shall be investigated and, if necessary, a suspicious transaction/activity report will be made and shared with the relevant authorities. In any such event, we are prohibited from informing any players or third parties involved, unless in limited circumstances, that an investigation is being or may be carried out, or that information has been reported to the competent Authorities. Furthermore, in the event of any suspicious transactions/activities, We may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.
5.3. All payment transactions made on our site are checked to prevent money laundering, terrorist financing, and any other illegal activity.
5.4. By agreeing to these Terms, you acknowledge that we undertake verification checks. In such cases, we may, or may be required by third parties (including regulatory bodies), to confirm your identity and contact details. This is to prevent money laundering, and terrorism financing and to verify if you are subject to a sanction regime.
5.5. In certain circumstances we may also have to ask you to provide information relating to your source of funds and/or source of wealth. This includes supplying a source of wealth declaration with supporting documentation, including but not limited to; bank statements and employment payslips. We retain the right to lock your account and suspend any further deposits if you fail to provide us with the information and documentation requested. We may also suspend withdrawal transactions from the suspected Account to comply with our legal and regulatory obligations, including our obligations to anti-money laundering and fraud prevention.
5.6. If we are unable to confirm that you are of Legal Age, then we may suspend your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then the following will proceed:
– Your Account will be closed;
– All transactions made while you were underage will be voided, and all related funds deposited by you will be returned;
– Any stakes for bets made while you were underage will be returned to you;
– Any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.
6. ACCOUNT VERIFICATION:
6.1. We’ll ask you to verify your identity once you’ve deposited a total of R$ 10,000 or currency equivalent. In certain circumstances, we may carry out an identity verification before you reach this amount.
6.2. In order to verify your account, it is necessary to verify your identity. In order to do so, you may be asked for one or more of the following documents.
– A copy of your ID, driving licence, or passport. Documents must be fully visible, and we need to see the front and back of the document when applicable; a selfie may also be requested.
– Proof of address: The document needs to be a photo or PDF of a utility bill (e.g. cellular, gas, electricity, water, internet, or TV) issued within the last 6 months, or a bank statement issued within the previous 6 months. Please make sure we can see the entire document in the photo where all 4 corners are visible.
6.3. If we are not satisfied with the documents you have supplied, or you fail to supply them, we may suspend or close your account and freeze any available funds pending further investigation.
6.4. Phone verification is at times part of our procedure to confirm your personal details, transactions, and activity with regard to the use of our services.
7. INACTIVITY AND DELETION OF PLAYER ACCOUNTS
7.1. If your account remains inactive for a period of more than 12 months, you will incur a monthly account maintenance fee of R$30 starting from the 13th month of inactivity. Following 12 months of uninterrupted inactivity, we will send you a reminder mail via the email address or phone number linked to your account.
Upon receipt of this reminder message, you will have 30 days to log in to your account. If no login is registered within this 30-day period, R$30 of real money credit or bonus money credit will be deducted from your account balance. If the balance is less than R$30 then the remaining balance will be deducted. If the account remains inactive after 13 consecutive months. You will be sent a reminder via e-mail every month and a monthly charge of R$30 will be incurred and deducted from your account balance accordingly.
7.2. If your account remains inactive for more than 12 months and the account balance is “0” (No balance remaining), no further charges will be incurred. The inactivity fee will be incurred on a monthly basis until the next login is performed at the Website, in this case, we are entitled to block the player account.
7.3. Any remaining funds of an inactive player who cannot be located are to be retained by the B2C Licensee and are to be used to fund responsible gaming endeavours.
8. CUSTOMER INFORMATION
8.1. You must not disclose (whether deliberately or accidentally) your Account details to anyone else. If you have lost or forgotten your Account details, please contact support. Any activity on your account is considered legitimate if your username/ email address and password have been used to log in successfully.
9. DEPOSITS TO YOUR ACCOUNT
9.1. If you wish to participate in betting or gaming using the Website, you must deposit money into your Account which you can then use to place bets or play games. We reserve the right to undertake basic KYC checks within a reasonable time on player deposits to verify compliance. In order to assist in the prevention of money laundering:
– No cash payments shall be accepted to fund any Player Account.
– No substantial/and or exceptional withdrawals, individually and cumulatively, shall be made unless an authenticated copy of the following is received:
– Most recent bank statement of the bank account from which your gaming activity has been paid;
– Driver’s licence;
– Social security card or similar photographic id;
– Current passport or ID card;
– A utility bill (e.g. gas or water or electricity) bearing your name and registered address.
In addition to the above, we reserve the right to request any of the above documentation for identity verification at any time.
9.2. Deposits to the player’s account are made by transfer of money to the player’s account by way of the payment methods stated on the Website. The average processing times and applicable service fees may change.
9.3. We reserve the right to change our accepted payment methods at our sole discretion, and to only accept payment methods subject to the fulfilment of certain criteria. We do not warrant that all methods of payment are available at all times.
9.4. You must deposit from an account that is registered in Your name. We do not accept 3rd party deposits (e.g. from a friend, relative or partner on your behalf). Should we discover that this has occurred, all winnings will be forfeited and the original deposit amount will be refunded back to the sending Account. If a bank transfer is required to return the money, any charges will be charged to the receiver.
9.5. By depositing money to Our Site you agree not to make any charge-backs, reversals, or otherwise cancel any deposits into your Account, and agree to refund and compensate for any outstanding unpaid deposits.
9.6. For the maximum amount of money you will be allowed to deposit in any one transaction, please refer to the Deposit section of our Website.
9.7. We can under certain circumstances, credit a player’s account with bonus money. The conditions for the crediting of the bonus (e.g. First Deposit Bonus) and the amount of the bonus is determined and set out on the Website. For current promotions please follow this link kto.com/en/promotions
9.8. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored, or otherwise protected by any banking insurance system. Additionally, any money in your Account will not earn any interest.
9.9. We may at any time set off any positive balance on your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud, and Criminal Activity or Errors.
10. WITHDRAWALS FROM YOUR ACCOUNT
10.1. Our Withdrawal Policy clarifies and outlines the requirements and procedures for any requested withdrawals:
– Should you deposit using a particular bank account, the same bank account should be used to withdraw. Withdrawals will also be allowed to other bank accounts if the owner of both accounts is proven to be the same.
– If you have any outstanding deposits, we reserve the right to postpone or halt withdrawal payments until all deposits are received and confirmed.
– We do not charge any withdrawal fees. Should a player’s bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is the responsibility of the player.
– More information about our available withdrawal methods can be found in the “Withdrawal” section of this Site. The withdrawal methods made available to you, the average processing times and applicable service fees may change and vary depending on the method used.
– If in the circumstance that we must cease to offer our services in a specific jurisdiction, a small processing fee may be charged to the player upon withdrawal.
– It is your responsibility to notify us of any suspicious activity found in affiliation with your account immediately, failure to provide us with such immediate notification will be held at your own discretion, and we will not be held liable for any such damages or losses caused.
11. MINIMUM WITHDRAWAL AMOUNTS
11.1. All withdrawal methods have a minimum of €10 or currency equivalent.
12.1. The maximum withdrawal amount varies based on the payment provider. You can find the maximum withdrawal amount in the cashier. There is no limit to the number of times you can make the maximum withdrawal. Any limitations, whether related to processing times or the transaction amount , are solely limited by the payment service provider.
12.2. Certain payment methods are only available in specific countries and using certain currencies. For further information on what is accepted in your region, please visit our dedicated payment method page or email us at [email protected].
12.3. As a measure to protect all of our players from online fraud. We may require identity verification before processing a withdrawal. You may be asked to share one or more of the following as proof (or any additional supporting documents that may not be listed below):
– Photo Identification (ID): This form of ID can be a copy of a valid passport, driver’s licence, or national ID card. Your name and signature must be present on any document. In some cases, you may be asked to have your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
– Selfie: A photo of you holding your physical ID next to your face.
– Proof of address: This can come in the form of a recent utility bill or bank statement that shows your full name and address as listed in your account details. For security reasons, the middle eight numbers of your credit/debit card and the three-digit CVV code must be hidden if using a bank statement as a form of proof.
12.4. Your transaction and financial information are protected by the industry’s most advanced security and encryption technology. For assistance with withdrawals or any other matter, do not hesitate to contact us at [email protected]
12.5. As part of our Verification Checks, there may be requests for supporting ID or other documentation which you will be advised of at the time. We may suspend your account and/or prevent you from placing any further bets until you have satisfactorily completed these Verification Checks.
12.6. Without derogating from any other provision in this withdrawal policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, seize and/or confiscate the balance of your account, and/or close your account.
12.7. You may request the withdrawal of funds from your Account at any time, provided that:
– All payments made into your Account have been confirmed as cleared/ completed, and none have been charged back, reversed, or otherwise cancelled;
– Any checks referred to in Section 12.4. have been completed.
12.8. Once we have approved your withdrawal you must give us sufficient information on how the funds should be transferred to you. We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. Withdrawals will only be sent to the withdrawal option that was used to deposit funds into your Account or to an alternative option that has been verified as belonging to you. We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
12.9. You should only deposit money into your Account to wager it on our services. Your first withdrawal can only be made once the initial deposit amount is wagered (subject to placing a bet with odds of 1.7 or higher). This is a requirement introduced to combat fraud and money laundering activity through player accounts. We may suspend or close any Account linked to such activity, including accounts that are used with no gaming activity. In such circumstances, the relevant authorities may also be contacted.
12.10. Your funds that are restricted from playing will be displayed in a separate balance viewable from your account screen when logged in, a player may not withdraw from these funds (otherwise known as “Bonus money”).
12.11. You are responsible for reporting your winnings and losses to the relevant tax authorities.
12.12. Before the withdrawal of funds not used for wagering or betting, KYC documents shall be requested in the case of players with no betting or casino activity. Processing times for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered.
12.13 If you request to withdraw funds which have not yet been used for wagering or betting and Your Account has no betting activity at all, we may require further verification before we can proceed. We reserve the right to cancel withdrawals and refund the balance back to your account if the funds have not been wagered. Processing times for a withdrawal will depend on whether the documentation is needed and the time in which such required evidence is delivered.
12.14. If an account has been dormant, closed, blocked, or excluded for any reason over any period, you can request our support team at [email protected] to recover any pending funds that you might still have remaining in the account. If there is a dispute over the account or the funds held within it, we will contact the competent regulator.
12.15. When processing a withdrawal, we reserve the right to apply a deduction if there are any transaction processing fees involved.
13. PLACING A BET OR GAMING
13.1. All transactions will be conducted in the language in which you placed the transaction.
13.2. It is your responsibility to ensure that the details of any transaction are correct.
13.3. You can access your transaction history via the Account menu accessible when logged in.
13.4. We reserve the right to refuse the entirety or part of any transaction requested by you at any time. No transaction is confirmed as accepted by us until we have sent a confirmation to you. If you do not receive a confirmation then please inform a team member at [email protected]
13.5. Once your bet is confirmed, you cannot cancel the transaction without our written consent.
13.6. Information regarding the process of bets placed on cancelled, suspended or voided events can be found in the Sport Rules section of our site.
14. COLLUSION, CHEATING, FRAUD, AND CRIMINAL ACTIVITY
14.1. The following activities are not allowed on our site and are acknowledged as breaches of our Terms & Conditions:
– Colluding with other third parties;
– Using unfair advantage or influence, including the exploitation of a fault, loophole, or error discovered in our software.
– The use of automated players (sometimes known as bots); or the exploitation of errors;
– Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned, or otherwise unauthorised credit or debit card as a source of funds;
– Taking part in any criminal activities including money laundering and/or any other offence with criminal repercussions;
– Transferring funds from one player account to another.
If your account is linked to any of the activities mentioned above, we are authorized to suspend, block or report your account, matters may be reported to the police if the activities are severe enough to breach legal obligations.
14.2. We will take all reasonable steps to prevent such activities and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent, or otherwise illegal activity, including cheating. Any action we take in respect of the same will be at our sole discretion.
14.3. If you suspect a person is colluding, cheating, or undertaking a fraudulent activity, please report it to: [email protected]
14.4. We reserve the right to inform any relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers and/or other financial institutions of your identity and any suspected unlawful, fraudulent, or improper activity. You must fully agree to cooperate fully if we ever have to investigate any such activity.
14.5. In reference to our Sportsbook services, we reserve the right to withhold payment and to declare bets null and void if we have evidence that:
– The integrity of an event has been called into question;
– The price/s or pool has been manipulated;
– Match rigging has taken place;– The game or event did not come to its natural conclusion;
14.6 We reserve the right to terminate any player bets in any other instance where any sort of abuse is detected. Evidence on the above will be based on the size, volume number or pattern of bets placed on our platform and/or if a decision has been announced by a relevant governing body.
14.7 Deposits made into your Account should be intended to be used on our services. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of gameplay and a request to withdraw the deposited amount is made; or where we suspect someone is abusing exchange rate fluctuations, we reserve the right to cancel the respective transactions in part or in full, to retract any processing costs incurred through this activity. and to close your Account indefinitely. In such instances, we also reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our own discretion.
15. OTHER PROHIBITED ACTIVITIES
15.1. You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any of our team members.
15.2. You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form on the Website.
15.3. You shall use the Website for personal entertainment only and shall not be allowed to recreate the Website or any part of it in any form whatsoever without our express consent.
15.4. You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored, or any server, computer, or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website and access to your account will cease immediately.
15.5. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or to your downloading of any material posted on such Website, or on any website linked to the Website.
15.6. It is prohibited to sell, transfer and/or acquire accounts from other players.
16. CLOSURE AND TERMINATION
16.1. It is company policy in the interests of security, that if no transaction has been recorded on your Account for thirty months, we shall remit the balance in that account to you. If you cannot be located within this period of time, any funds in your account will be removed.
16.3. We can refuse to open an account or may opt to close an account that has already been opened. Notwithstanding this, all contractual obligations already undertaken or entered into will be honoured.
16.4. If we suspect any suspicious activity linked to your account, we reserve the right to suspend or block your account, in addition to withholding any funds as may be required by law, or the competent legal authority.
17. ALTERATION OF THE WEBSITE
17.1 We may, at our absolute discretion, alter or amend any product offered via the Site at any time to maintain our Services.
18. TECHNICAL FAILURE
18.1. Where an unexpected flaw occurs in the system, we will take all reasonable steps to repair any faults or errors related to the software or hardware as soon as reasonably practicable. In the eventuality that such an error or fault has caused a game to be interrupted so that the game cannot be resumed from the same position, we will take all reasonable steps to solve the issue in the fairest manner possible. This may include reinstating the balance to your Account and occurred.
18.2. In the event of a disconnection during a casino game, you will be able to resume your session once reconnected. if any further problems occur please contact [email protected] for further advice.
18.3. Since live games are concluded in real-time, they constitute an exception to the above, and inactivity by you will be taken as your choice, and the game will conclude. For games where no additional action is required from you after placing a bet, for example with a slot machine, you can check the outcome of the bet by checking your betting history viewable when logged in to Your Account. The disconnection will not have affected the game, and you will have the same chance of winning as if you had watched the outcome live.
18.4. When you access the Website you should be aware that your internet connection may not be as secure as other players. This may have an impact on your performance in time-critical live events offered on our Site.
18.5. We do not accept any liability for technical failures that are out of our control, this includes when your own equipment fails or if the issue is due to your internet service provider.
19. ERRORS OR OMISSIONS
19.1. Some circumstances may arise where we accept a bet or payment by error. Reasonable efforts are undertaken to prevent such errors, however, system problems or human error may lead to such circumstances. Such circumstances may include, without being limited to:
– Acceptance of a bet at a price that is significantly different from those available in the market at the time the bet was placed;
– Miscalculation (including due to human error) of bonuses, winnings, or returns paid to you;
– Information on odds or terms of a bet may have been entered incorrectly as a consequence of human error or computer malfunction;
– Errors or omissions resulting from Prohibited Activities;
– Errors or omissions which result in winnings being conspicuously incorrect or different from what is marketed;
– Continued acceptance of bets on a market or event that has already been closed or suspended.
19.2. We reserve the right to either;
- Correct any error made on a bet and resettle it at the correct price and/or terms which should have been available at the time the bet was placed. Void and refund the stake in cases where the correction or resettlement is not possible.
19.3. Neither company employees nor agents, nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by Us or by You. You will forfeit any winnings/losses that result from any such error.
19.4. KTO is not responsible for the accuracy, completeness and timeliness of the proposed information services, including data on events from the Live and mailing services.
19.5. KTO makes every effort to make information about live events (such as results, time of a game and team/player statistics) accurate. However, this data is displayed for informational purposes only. KTO is not responsible in case of errors in this data.
20. EXCLUSION OF OUR LIABILITY
20.1 Your access and use of the products offered via our site are at your sole option, discretion, and risk.
20.2 We will ensure to provide our Site with the utmost provision and attentiveness described throughout the Terms. We do not make any other promises or warranties on the Website (including the products offered via the Website) and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
21.1. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees), and any other charges that may arise as a result of your breach of the Terms.
21.2. Where you are in material breach of the Terms, we reserve the right, but shall not be required to;
– Provide notice (using your Contact Details) that you are in breach of the Terms requiring you to stop the relevant act or failure to act;
– Suspend your Account so that you are unable to place bets or play games on the Website;
– Close your Account with or without prior notice;
– Recover from your Account the amount of any pay-outs, bonuses, or winnings which have been affected by any material breach;
21.3. We have the right to void any user identification code or password if – in our reasonable opinion – you have failed to comply with any of the provisions of these Terms.
22. INTELLECTUAL PROPERTY RIGHTS
22.1. All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software, and all other material contained within Our Site are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
22.2. Under no circumstances shall the use of Our Site grant to any user any interest in any intellectual property rights (for example copyright, know-how, or trademarks) owned by us or by any third party.
22.4. You warrant that you will not circumvent the Intellectual Property Rights of gaming software providers or any other third-party owners. Any breach of this will be reported to the respective Intellectual Property Right owner to undertake appropriate action and enforcement.
23. YOUR PERSONAL INFORMATION
23.3. Prior to your use of, and when you use our services, it will be necessary for us to collect certain information about you. By providing us with this information, you consent to our processing of your Personal Information:
–Where we need to process your personal information to operate the Website.
– To comply with a legal or regulatory obligation.
23.4. We may retain copies of any communications that you send to us (including copies of any emails) to maintain accurate records of the information that we have received from you.
23.5. Bravalla B.V. is the controller responsible for your personal data. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise rights please contact Us or the DPO using the details set out below.
24.2. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
25. COMPLAINTS AND NOTICES
25.1.If you wish to file a complaint, you may do so by emailing [email protected]
25.2 In the event of any dispute, you agree that the server records shall act as the final authority in determining the outcome of any claim.
25.3 You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
25.4. When we wish to contact you regarding such a dispute, we will do so by using your contact details linked to your account.
27. TRANSFER OF RIGHTS AND OBLIGATIONS
27.1. We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person – provided that they will be on the same terms or terms that are no less restrictive to you.
27.2. You acknowledge that in the event of a website shut-down or change of provision of gambling content, your account may be transferred to a different website managed and operated by Us. We reserve the right to void all pending bets and to forfeit all related existing bonus amounts at the moment of a website shutdown or change of gambling content provision.
28. EVENTS OUTSIDE OUR CONTROL
28.1. We will not be liable or hold any accountability for any inability to adhere to these Terms and Conditions when it is out of our reasonable control, this includes but is not limited to: Natural disasters, war, civil commotion, interruption in public communication networks, industrial dispute, DDOS-attacks, or any similar cyber-attack. During such Force Majeure Events, our obligation will be deemed suspended for the duration it persists, however, we will always use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations can still be performed throughout such an event.
29.1. If we fail to insist upon the strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
29.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing following the above.
30.1. If any of the Terms are determined to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent
31. LAW AND JURISDICTION
32. RESPONSIBLE GAMING AND GAMBLING
32.1. We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our Website while remaining fully aware of the social and financial harms of problem gambling.
32.2 You can set financial limits related to deposits, bets and losses by contacting our Support team or by going to your Account menu accessible when logged in. You will not be able to exceed your set limits.
32.3 Limits can be amended at any time. A decrease in the deposit limit will take effect immediately, but an increase can only occur after a 24-hour cooling off period. If you require any further information or assistance regarding responsible gaming, please contact [email protected]
32.4. If you feel that you are struggling with your gambling habits, we provide a self-exclusion facility which can be activated by contacting Support at [email protected]
32.5. Self-exclusion means that your account will remain closed during the entire exclusion period, which can be set for a minimum of 1 month. This is the major difference from a standard account closure request as access will not be permitted or changed once the exclusion has been set. Any funds remaining in your account/s shall be immediately returned to You, with an applied deduction equivalent to the transaction processing fees.
32.6. Should You self-exclude and afterwards, during the applicable self-exclusion period, succeed in opening an account to deposit and play again, all of your bets shall be voided by us and all account deposits will be returned to You, with an applied deduction equivalent of the transaction processing fees. This will occur immediately upon detection and You agree to waive any claims relating to the respective amounts.
32.7. In certain Self-exclusion events, we may contact you to transfer your outstanding funds from your player account. We may ask you to provide account details or payment method details (such as bank account details or other applicable methods) to perform the refund; Kindly make sure that all account details, such as email address, full name, etc. are accurate at all times.
32.8. Reasonable endeavours will be used to enforce your self-exclusion. However, you acknowledge that the primary responsibility for controlling your behaviour lies with you, thus you accept that we will not be liable if you continue gambling and/or seek to use the Website and we fail to recognise or determine that. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites (See Section 32.10 for more information).
32.9. It is illegal for anyone under the age of 18 to open an account or gamble on our website. Please note that anyone under the age of 18 found to be using the site will have any winnings forfeited and may also be reported to the authorities.
32.10. Filtering Systems Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet on our Website or have requested self-exclusion from gambling sites, please consider parental filtering solutions.
32.11. You may set maximum Session Time Limits through the Play Safe section of your account, accessible when logged in. Once these limits are set you will not be allowed to continue playing above the preset time limit in any one session.
32.12 Any decrease in an exclusion period will be accompanied by a 24-hour cool-down period before the exclusion is removed. Within this time, you can choose to reapply the exclusion to your account
32.13 Any reduction in the stringency of a limit will be accompanied by a 24-hour period in which the previous limits will stay in force.
32.14. We shall hold no liability for any claims made as a result of errors resulting from your email client, including not being able to receive your request. If we do not reply to you within a reasonable time, kindly check your email client and ensure that your email was sent successfully. You acknowledge it is your responsibility to ensure we have received your request, should you not receive a reply or confirmation of receipt of the email from us.
32.15. We are committed to supporting Responsible Gambling initiatives and encourage you to stay informed about Responsible Gambling. We recommend checking the websites of the following organisations:
– Gambling Therapy: https://www.gamblingtherapy.org/
– Gamblers Anonymous: http://www.gamblersanonymous.org/
– Responsible Gaming: http://www.responsiblegambling.org/
– Gambling Therapy (Portuguese Language): https://www.gamblingtherapy.org/pt-pt/
33.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites or the information contained on them.
34. KTO REFUND/CANCELATION POLICY
34.1. No refund can be completed once a deposit (including the bonus) has been played on our services.
35. COMPLAINT HANDLING
35.1 We always endeavour to provide the highest quality service to you. However, for various reasons, you may feel that you are not satisfied with the quality of service and may wish to file a complaint. You can do so by sending an email to [email protected] with as much detail as possible.
35.2 Our customer support team will attempt to handle any complaint as soon as reasonably possible. If the support team cannot resolve the complaint they will escalate it to the respective management for a solution.
35.3 In any case, you should receive a complaint response within 10 working days.
35.4 Should you feel that we have not adequately solved your complaint or have failed to reply. You may escalate the issue directly to the Customer Support Manager via email at [email protected]